Noticeboard

Please call 111 if you need emergency medical attention

If you need medical help between the hours of 6.30pm and 8am there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

CQC and OTHER REPORTS

CARE QUALITY COMMISSION

Castle Mead Medical Centre achieved 'GOOD' in all areas of their CQC inspection

CQC report 2016

About CQC

ROYAL COLLEDGE OF GENERAL PRACTICE

We were recently visited by the RCGP who came into the practice to speak to staff with a view to helping us achieve our aim of becoming an 'Outstanding' GP surgery. 

Once we have their feedback we will add to the site.

HEALTH WATCH

We were recently visited by the team at Leicestershire Healthwatch. Below is our statement from the visit and the full report will follow once published.

We were inspected by Healthwatch in early October 2022 and as it’s our aim to be an ‘Outstanding’ GP practice in the future, we were happy to take up the opportunity and give inspectors full access to the surgery. This included inviting members of our PPG to speak to them on the day.

As a practice we felt we were open, honest, and transparent when answering their questions and at the end it was clear that the inspectors had no significant issues with us as a surgery, in terms of our systems, services or staffing. Having reviewed the Healthwatch report and the feedback received from the 267 patients who responded to the survey, it’s not clear when the last time some of the patients last accessed the surgery for services however several of the items raised had already been actioned. We have fed this back to Healthwatch and highlighted some of the quite substantial changes made prior to their visit to our appointment system, how patients access those appointments (including moving back to full Face to Face access), as well as the installation of a new state of the art phone system.

In summary Castle Mead Medical Centre and Pine Close Surgery are very happy to take on board the views of our patients and Healthwatch and acknowledge there are areas where we can make improvements. We will strive to continuously develop services and access for our patient in line with our current contractual guidelines and welcome appropriate feedback from all avenues that will help us achieve our aim of becoming an ‘Outstanding’ GP practice. Healthwatch Report (this link will open in a new window - popups must be allowed)



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website