Noticeboard

Please call 111 if you need emergency medical attention

If you need medical help between the hours of 6.30pm and 8am there are many services in place to treat people who urgently need healthcare, but it isn’t a serious or life threatening emergency.

If you are unsure of the service you need, or need immediate medical advice you should call NHS 111. They can give you advice and if you need to speak directly to a health care professional then they are available on the other end of the phone, whatever the time of day or night.

Walk in services are also available at Loughborough Urgent Care Centre.

If you do need to go to the emergency department, please think about if you can manage to get there using your own transport, or a taxi. Ambulances in the area will always prioritise the most serious cases first, so if your condition is not serious or life threatening and it’s safe to do so, we would recommend seeing if you can get family or friends to help you get to the emergency department. If you’re not sure, ring NHS 111 and they will advise you.

COMPLAINTS

At Castle Mead we consider ourselves a modern, forward thinking and friendly practice at the heart of the Hinckley & Bosworth Community. 

We strive to offer our patients an ‘outstanding’ service and whilst keeping up to date with the latest developments in the investigation and management of medical problems and their treatments, we remain committed to the ideals of traditional family medicine; namely a holistic approach with continuity of care. 

On occasions we understand there is a need for patients to raise concerns about their care and we will do our utmost to deal with situations that arise without the need for it to become a formal complaint.

If you are not happy with the services we provide please either write to us at castlemead.medicalcentre@nhs.net or add using the template below. All formal complaints will require a written submission from you so their can be no misunderstanding.

If you feel you need to speak to someone about a complaint, prior to sending in a written submission, please request a phone call with Mr Nick Cameron who is our Practice Manager and Complaints lead or Mrs Denise Luton Deputy Manager who would be happy to discuss your issues.

If you are not the patient making the complaint please also ask the patient if they are able to fill in the third party consent form before the complaint can be processed.

Please find below our policies and procedures.

Patient Complaint Form

Complaint Third Party Consent

Please send completed forms or emails of complaint to castlemead.medicalcentre@nhs.net




 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website